If you find that AutoPay is not working for you, you can disable AutoPay very easily.

Once AutoPay is disabled, you will need to resume paying your invoice manually every month.

  1. Once signed into your Client Portal, navigate to your Financial Center
  2. Click on the green button that says Manage Payment Sources, located above your list of current and past invoices 
  3. Click on the radio button next to Auto Pay Disabled
  4. Click the Submit button
  5. After clicking Submit, the page will automatically refresh.
  6. To verify that AutoPay is disabled, click on the Manage Payment Sources button again
  7. You will see that the radio button next to Auto Pay Disabled is selected. 

After you have disabled AutoPay your payment methods will still be saved, for easy payment making.